From opening an account to making a withdrawal, we're always here to help with anything you need. Browse the categories below to find your issue, or speak directly with our support team.
Select your issue type and get a quick resolution
Registration, login, password reset, profile updates, and verification.
18 GuidesDeposits via bKash, Nagad, and Rocket — minimum amounts and processing times.
14 guidesWithdrawal methods, timeframes, verification process, and limit information.
12 guidesHow to activate welcome bonuses, cashback, free spins, and special offers.
10 guidesGame rules, placing bets, live betting, and a guide to understanding odds.
22 guidesMobile app download, installation, updates, and technical troubleshooting.
9 guidesAccount security, two-factor authentication, data protection, and scam alerts.
8 guidesSelf-exclusion, setting limits, recognizing problem gaming, and how to get help.
6 guides
Get in touch with the pk look support team through your preferred channel
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18 hours a dayFollow these steps for a quick resolution
Browse the categories above to find the type of issue you're facing. Most problems can be resolved directly through the guide articles.
Have your account ID, the time the issue occurred, and any relevant screenshots ready so support can assist you faster.
Reach out to our support team through your preferred channel and describe your issue in detail.
Once your issue is resolved, we'll send a confirmation. If the problem persists, let us know and we'll assist you again.
Your feedback helps us improve. Leaving a quick rating after a support session goes a long way in helping us serve you better.
The most common topics people ask for help with
A quick overview of payment methods, limits, and processing times at pk look
500 bonus points are automatically credited on your first deposit. Make sure your account verification is complete before depositing.
KYC verification must be completed before making a withdrawal. Use the same mobile number for both deposits and withdrawals to speed up processing.
Hiccups are a normal part of using any online platform — and it's completely understandable to feel uneasy when money is involved. pk look gets that. That's why our Help Center is built to make sure you're never stuck — fast, straightforward, and available in Bengali.
A lot of users ask — who do I turn to when something goes wrong? The answer is simple. For any issue, start with our Live Chat option, available at the bottom-right corner of the website or app. A support agent is always on hand, and you'll typically be connected within 3 to 5 minutes.
Some issues take a little more time to resolve — such as KYC verification, large withdrawals, or account recovery. For these cases, emailing the details is the most effective approach. Send a message to support@pklook.bet and you'll typically receive a written response within 3 to 6 hours. Including your account ID, a description of the issue, and relevant screenshots will help speed things up.
Deposit questions are among the most common we receive. Many users run into trouble when depositing via bKash — usually due to payment sent to the wrong number, an amount outside the allowed limit, or a network error. Start by checking your bKash statement. If the amount was deducted but hasn't appeared in your pk look account, contact live chat with your transaction ID — it's typically resolved within 15 minutes.
Withdrawals are a common source of questions. The most frequent issue is a withdrawal request stuck on "pending" — this usually happens for one of two reasons: incomplete KYC verification, or an additional review process triggered on first-time withdrawals. First withdrawals may take a bit longer, but subsequent ones are much faster. If it's been over 24 hours, contact support.
Bonus-related questions come up often. Many users ask why a bonus isn't showing in their account. There are a few possible reasons — the bonus code wasn't entered correctly, the minimum deposit requirement wasn't met, or the bonus has expired. Always read the terms and conditions carefully before activating any bonus. If you run into an issue, contact support with a screenshot.
Pk look takes account security very seriously. If you suspect unauthorized access to your account, change your password immediately and notify support. We will review your account promptly and, if necessary, temporarily suspend it to keep it secure. Never share your password or OTP with anyone — pk look will never ask for this information.
Many new users run into trouble with the mobile app. To install it on Android, you'll need to allow installation from unknown sources — go to your phone's settings and enable the "Unknown sources" or "Install unknown apps" option. iPhone users can add the web app to their home screen instead. For a step-by-step guide, visit the pk look app page.
Responsible gaming is a priority at pk look. If you feel that gaming is having a negative impact on your daily life, make use of our responsible gaming tools. Contact support to set deposit limits, take a temporary break, or self-exclude. We're here to help — no judgment, no questions asked.
The pk look Help Center isn't just a place to fix problems — it's also a place to learn. New users will find detailed guides on cricket betting, casino games, and live betting. Experienced players can explore advanced strategies and odds analysis. Our goal is to make every user's experience as smooth and enjoyable as possible.
Having your account ID and a description of the issue ready before contacting support can significantly speed up the resolution process. If you have a transaction ID, be sure to include it.
The most frequently asked questions about the Help Center